Let me start by saying, I did a lot of research before deciding on whether I would go Team Cricut or Team Silhouette. I even considered a few other devices. However, after much deliberation, I went with Team Cricut, in particular, the Cricut Explore.
I have read and heard a lot of comments about changes in the company, how customer service was really ramped up, etc. I did not expect to have an experience with customer service before I even plugged up my unit. Here's what happened....
Like a kid waiting for Christmas day, that is exactly how I felt waiting on my Explore to arrive. It came the day before my birthday this month. Bonus! I opened up my box, inspected everything and discovered the mat was bent in half. A pretty definite crease that I wasn't sure I could work with. So I went to a favorite site devoted to all things Cricut on Facebook. The girls gave me some tips on how I could correct the crease, so I was good with that. Before the conversation was over, a Cricut rep pops in to the group and asks me for my mailing address so she can remedy the situation and send another one pronto. I assured her I was ok with the fix it suggestions, but no....she was sending me another.
Remember when I said Cricut has ramped up their customer service? I was not kidding. The hubs told me a package had arrived from Cricut. Well, I knew what it was so I didn't bother opening it until late in the evening. Not only did I get a new mat, all flat and uncreased (yay!), but there was also a brand new cartridge, an extra german carbide blade (you need to know about those blades) and a thank you card. Mind blowing, to say the least. So thank you Cricut for going the extra mile when you didn't have to. A little publicity goes a long way, right? Smart thinking, Cricut!
*If you're thinking about going with Team Cricut, click on the banner below and check it out! Machines are still on sale, plus right now you can get All clearance items at 75% off at Cricut, through Jan 20, 2015. Free shipping on all orders in January with code FREESHIPJAN too.
*If you're thinking about going with Team Cricut, click on the banner below and check it out! Machines are still on sale, plus right now you can get All clearance items at 75% off at Cricut, through Jan 20, 2015. Free shipping on all orders in January with code FREESHIPJAN too.
Free Images of the week are: Chat Bubbles! Love it! Expires on 1/21/15
Disclosure: This post may contain affiliate links so, if you purchase a product using the link I may receive a commission. I only participate in the Cricut affiliate program because they are products that I use and love. Thank you for your support!
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